Customer Service & Telesales Agent Multi-choice outbound - Johannesburg

Salary: Basic plus commission
Province: Gauteng Contract
Duration: Full Time
Region: Johannesburg North
Minimum Experience Required: No experience ( free Training provided)
Suburb: Randburg (Randburg)
Minimum Education Required: Grade 12/Matric
Company: PVT
Qualifications Required: None
Employment Equity: Nill
Job Category: Telesales / Customer Service
Other Languages Required 1: English
Other Languages Required 2:
Number of Openings: 13
Job Description
Key Responsibilities:
• To assist in maintaining customer service levels by delivering quality solutions to customer queries with effective technical troubleshooting capability
• Accurately logging all calls with detailed information on customer business system.
• Applying customer service/care principles to all calls
• Represent the customer to the rest of the business – Customer Advocate
• Effective communication both oral and written
• Ensure escalations processes are maintained
• Live chat support and assistance in providing solutions to customer written communication queries
• Aim to resolve all matters within the first call (first call resolution)
• Responding to inbound and outbound requests and escalations timeously
• Capturing information according to set data standards
Job Requirements
Competencies and Experience:
Essential
• Effective communication both oral and written
• Customer Service/Care Knowledge
• Attention to detail
• Problem solving skills
• Integrity
• Dynamic
• Positive
• Team player
• Responsible
• Accountable
• Results driven
Minimum requirements
• Matric or Equivalent
No experience needed but free training will be provided before commencement of work.
For booking:
Contact: 011 070 8867 / 072 143 4047