Call center agents wanted - Johannesburg

Saturday, 6 May 2017

Item details

City: Johannesburg, Gauteng


Contact name Sade

Item description

Outbound call center agents wanted

Our Customer Support team is looking for an energetic person who is keen to develop their skills in Customer Service.

As an Outbound Call Centre Operator, you will be responsible for maximising our customer retention, and enhancing the experience for our Service and Sales departments.

The position will involve out-bound and in-bound contact via calls and emails, concierge support and some face to face customer interaction at the Service reception.

A typical day could involve:

Working through contact lists with the ultimate goal of either booking a Service customer or introducing them to a vehicle related product
Liaising with our Service Advisors to provide informative updates to customers on the progress of their vehicles
Answering and re-directing an inbound phone calls to someone who can assist the caller
Sending out ‘thank you’ texts to prospective customers who have been in for a demonstration drive
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