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Call Centre Agent Customer Service Inbound - Johannesburg
Tuesday, 13 June 2017
Item details
City:
Johannesburg, Gauteng
Salary:
R 9,000
Item description
A top international Company in the Contact Centre Industry is urgently looking for permanent Inbound Call Centre Agents.
Key responsibilities
•Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
•Identify and understand customer needs in order to provide a consistently high quality service
•Effectively promote the client's products and enhance customer experience and loyalty
•Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service
•Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
•Ensure action is taken to increase customer retention, loyalty and build a credible reputation
To Apply Call Mzi 011 053 9418 or Watsapp 072 732 0495
Key responsibilities
•Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
•Identify and understand customer needs in order to provide a consistently high quality service
•Effectively promote the client's products and enhance customer experience and loyalty
•Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service
•Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
•Ensure action is taken to increase customer retention, loyalty and build a credible reputation
To Apply Call Mzi 011 053 9418 or Watsapp 072 732 0495
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