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Call center agents needed - Johannesburg
Wednesday, 01 July 2020
Item details
City:
Johannesburg, Gauteng
Salary:
R 2,400
Item description
Great opportunity to join a dynamic and fast growing team for an Inbound Call Centre Agent.
Key Results Areas include:
Represent the customer to the rest of the business - Customer Advocate
Demonstrate excellent product and system knowledge
Handle client queries regarding existing policies and other enquiries
Assisting clients with queries
Solving complaints
Updating clients information
Experience & Competencies:
Good reading abilities as some roles require scripted questions
Flexible and adaptable to working hours – Shifts
Persuasive negotiation skills
Intermediate computer skills
Excellent communication both oral and written
Applying customer service/care principles to all calls
Working with People
Ability to learn and grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A team player
Proactive and self-motivated
Resilient, determined and resourceful
Qualification
Matric
Call Center certificate (advantage)
WhatsApp now on 0614161500 fax 086 666 8889
Key Results Areas include:
Represent the customer to the rest of the business - Customer Advocate
Demonstrate excellent product and system knowledge
Handle client queries regarding existing policies and other enquiries
Assisting clients with queries
Solving complaints
Updating clients information
Experience & Competencies:
Good reading abilities as some roles require scripted questions
Flexible and adaptable to working hours – Shifts
Persuasive negotiation skills
Intermediate computer skills
Excellent communication both oral and written
Applying customer service/care principles to all calls
Working with People
Ability to learn and grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A team player
Proactive and self-motivated
Resilient, determined and resourceful
Qualification
Matric
Call Center certificate (advantage)
WhatsApp now on 0614161500 fax 086 666 8889
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