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Italian Speaking Customer Services Agent - Johannesburg
Tuesday, 08 July 2014
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Item details
City:
Johannesburg, Gauteng
Salary:
R 9,500
Item description
Job Description:
General Role
Responsible for providing our students with advice and solutions (technical, academic or otherwise) to ensure they have the best possible English learning experience with EF’s Online school – englishtown.com. The candidate should be bilingual in English and another European/International language. A third language is advantageous, but not necessary.
Key Responsibilities
•Respond to students’ requests promptly via our online Live Chat as well as our email-based system timely and effectively in English and/or in an additional language
•Assist students with all queries related to the online school and help to provide them with the best possible learning experience
•Handle complaints, propose solutions and preserve a positive product image
•Report and follow up on any queries that relate to other stakeholders such as Operations, Production teams and Academic teams
•Report effectively and regularly on your own results
•Propose system and process improvements
General Role
Responsible for providing our students with advice and solutions (technical, academic or otherwise) to ensure they have the best possible English learning experience with EF’s Online school – englishtown.com. The candidate should be bilingual in English and another European/International language. A third language is advantageous, but not necessary.
Key Responsibilities
•Respond to students’ requests promptly via our online Live Chat as well as our email-based system timely and effectively in English and/or in an additional language
•Assist students with all queries related to the online school and help to provide them with the best possible learning experience
•Handle complaints, propose solutions and preserve a positive product image
•Report and follow up on any queries that relate to other stakeholders such as Operations, Production teams and Academic teams
•Report effectively and regularly on your own results
•Propose system and process improvements
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