Customer Service Consultant - Johannesburg

Customer service consultants

Responsibilities include:
-Receive calls from the customers daily and advise customers on service procedures and query lodging and logging procedures;
-Liaise with technicians and provide feedback regarding queries and complaints;
-Ascertain customers that they will be attended to in resolving their queries and complaints and log daily service complaints and compliments;
-Conduct a follow-up to ensure that the queries and complaints have been addressed;
-Log all calls resolved and outstanding against respective technicians;
-Liaise with technicians in ensuring that they receive updated records in terms of daily inspection, attendance to queries and complaints;
-Do random calls to customers to check if they have been attended to. Schedule emails and sms’s to customers to ensure that they have been attended to;
-Produce various service reports detailing how service was rendered to customers;
-Capture relevant service related information on the system;
-Maintain service records in line with company expectations Inform and advise the company on lessons and experienced from interacting with customers;
-Attend operational meetings as per schedule to discuss and be updated on operations;
-Assist in reconciling home owners bills with that of the relevant municipalities;
-Be able to assist the meter reading supervisor lodge claims with relevant municipality on meter reading discrepancies
-Transfer of skills to junior staff members and interns and be able to communicate in English and Afrikaans
Qualification
-Matric with English and Afrikaans as subjects;
-A qualification in customer service (call centre related) or communication.
Experience
-Customer service (preferably in a call centre inbound and outbound environment), sales or communication experience;
-3 years plus customer service and/or communication or sales experience;
Understanding and knowledge of service policy and potential quick learning experience of services and service policy and procedures including transaction managements of the company will be a

Please Note:
Due to the nature of the job environment, professional screening, vetting and verification of information provided will be conducted for all the positions to ensure that suitable candidates are recruited and selected.
Closing date: 01 July 2013
Please Note: The salary for the positions is negotiable based on relevant experience.
Fax: 086 692 1161 / Email: alphiam@gmail.com for the attention of Alpheus.