Critical Incident Manager - Johannesburg

The Locker Group Ltd has been a leading supplier and manufacturer of woven wire mesh and wire cloth for more than 120 years. Originally established in Warrington, UK in 1878, the quality workmanship and spirit of innovation which defined Locker mesh products then, still hold true today.

Cutting edge technology is combined with unsurpassed knowledge of all things wire mesh to build close partnerships with customers. Locker staff regularly work as part of the project design team to develop new and innovative wire mesh products and solutions.

Both our resources and our vast applications experience have enabled us to develop wire mesh solutions for many customers worldwide - from blue chip multinational companies to small specialist firms with unique applications.

Due to business expansion, we now have an exciting opportunity for an Incident Manager to join our established team .

The key objective of this role is to ensure that all critical incidents are actioned in an efficient and timely manner such that service level agreements are met and customers are completely satisfied . The role will also include proactive trend analysis on all open and closed incidents producing weekly reports and ensuring that problem registers are up to date together with assisting the management of high priority incidents through to resolution by liaising with incident owners as required .

Skills , Knowledge and Experience:
Major /critical Incident management experience .
2 years’ service desk experience in a complex customer /supplier environment .
Excellent customer facing skills
Good technical knowledge
Understanding of service level agreements and their application.
ITIL awareness or accreditation .
Good interpersonal and communication skills .
Good analytical skills ; structured and analytical approach .#

WE OFFER AN INDUSTRY LEADING SALARY TOGETHER WITH COMPANY CAR /CAR ALLOWANCE .