Inbound Call Center Agent - Johannesburg

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks, Duties and Responsibilities

- answer calls and respond to emails
- handle customer inquiries both over the phone and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports

Education and Experience

- high school diploma or equivalent
- proficient in relevant computer applications
- required language proficiency
- knowledge of customer service principles and practices
- knowledge of call center telephony and technology
- some experience in a call center or customer service environment
- good data entry and typing skills
knowledge of administration and clerical processes

Key Competencies and Skills

- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
- attention to detail
- judgment
- adaptability
- team work
- stress tolerance
- resilience

If interested, kindly WhatsApp us on +27 81 447 4842 or email us at admin@raydengroup.co.za