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IT Service Management - Johannesburg
Monday, 16 September 2024
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Item details
City:
Johannesburg, Gauteng
Item description
Customer-Centric Approach: Focus on delivering services that meet the needs and expectations of end-users and customers. Regular feedback and user satisfaction surveys help in maintaining service quality.
Efficient Incident Management: Implement strong incident management processes to minimize downtime, quickly resolve issues, and ensure continuous service delivery.
Change Management: Properly control changes to IT systems to reduce risks and ensure smooth transitions. Every change should be documented, reviewed, and approved to minimize disruptions.
Service Level Agreements (SLAs): Define clear SLAs that specify service expectations, response times, and metrics for measuring service quality. This sets proper expectations for both the provider and the customer.
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